Terms and Conditions for Adams Rides Forster Tuncurry
Effective Date: 1st October 2026
Company Name: Adams Rides Airport and Medical Transfers Forster Tuncurry
Business Address: Forster Tuncurry
Email: adams@adamsrides.com.au
Phone: 0493 328 157
Website: https://adamsrides.com.au/
1. Acceptance of Terms
By booking and using our services, the customer acknowledges and agrees to these Terms and Conditions. These terms apply to all services offered by Adams Rides.
2. Service Description
We provide shared and/or private shuttle transportation between designated pickup and drop-off points, including airports, hotels, and other requested destinations.
3. Bookings and Reservations
Bookings must be made in advance via our website, phone, messages or Facebook Messenger. The customer must provide accurate details including pickup/drop-off location, flight or travel details, passenger numbers, and luggage quantity. Customers will be supplied a itinerary to cross check it’s the customers responsibility to check and agree on supplied itinerary, if a change is required the customer must say so there is no room for assumption Last-minute bookings are subject to availability and may incur an additional charge.
4. Cancellations and Refunds
Cancellations requested received more than 2 weeks before the scheduled trip are eligible for a full refund. Cancellations made within 12 hours or trip are subject to a cancellation/admin fee up to 100% of the fare. Not turning up or making yourself available are 100% non-refundable. Refunds are processed within 7 business days.
5. Delays and Changes
While we aim for punctuality, Adams Rides is not responsible for delays due to traffic, weather, flight changes, or other circumstances beyond our control. We reserve the right to modify or cancel services without notice if safety, operational requirements, or legal constraints require it.
6. Passenger Conduct
Passengers must behave in a respectful and orderly manner. Smoking, alcohol consumption, and illegal substances are strictly prohibited on all vehicles. Any damage to the vehicle or disruption caused may result in charges or removal from the service.
7. Luggage Policy
Each passenger is allowed one suitcase and one carry-on. Extra or oversized items must be declared at booking and may incur additional fees. We are not responsible for lost, stolen, or damaged personal items.
8. Children and Special Needs
Children under 7 must be in an appropriate child restraint or booster seat. We aim to accommodate passengers with mobility issues; however, accessibility must be confirmed at booking and safety seats or capsules must be supplied by customer
9. Liability
Adams Rides shall not be liable for any indirect, incidental, or consequential damages, including missed flights or connections. Our maximum liability is limited to the cost of the fare paid. Customer will be supplied a proposed itinerary, it needs to be checked thoroughly and inform Adams Rides if changes need to be made arrive/depart on time.
10. Insurance and Safety
All vehicles are fully insured and maintained to comply with relevant transport safety regulations. All drivers are licensed and trained to provide safe and professional service.
11. Privacy Policy
Your personal data is collected only for the purpose of delivering our services. We do not share your information with third parties unless legally required. This includes card payment details.
12. Amendments
We reserve the right to update these Terms and Conditions at any time. Updated versions will be posted on our website.
13. Governing Law
These Terms and Conditions are governed by the laws of New South Wales, and disputes will be handled under the jurisdiction of the courts of New South Wales.
14. Contact Us
For bookings, cancellations, or customer support:
Phone: 0493 287 157
Email: adam@adamsrides.com.au
Website: www.adamsrides.com.au